What changes have been made in purchasing E-tickets at station ticket windows, sales outlets, and automatic vending machines?

(1) When purchasing tickets through the station ticket windows, sales outlets and automatic ticket vending machines, the windows only print the ticket information sheets, and no paper tickets are issued. The passengers must check the ticket information on the spot.

(2) In case of any change of ticket information or train operation information, the mobile phone numbers of the ticket purchasers or passengers should be provided.

(3) The ticket information sheets are only served as message-tips for passengers’ ticket purchases, and are not used as the valid tickets. After purchasing E-tickets, passengers should directly past through the ticket-checking gates with the original valid ID cards used for the ticket purchases.

(4)If the invoices are requested for reimbursement, passengers have to bring the original valid ID cards used for the ticket purchases to the ticket windows or the automatic ticket vending/collecting machines at stations to apply for the reimbursement certificates before departure or within 30 days from the date of the ride. The reimbursement certificates are not tickets. No seats information are shown on the surface, only the words “for reimbursement only” are included.

How togo through the ticket change & refund procedures for