E-tickets?

(1) E-tickets purchased by passengers with electronic payment through the railway ticketing channel can be changed and refunded through the 12306 website (including mobile APP) or the designated windows at the station.

(2) Passengers who have printed the reimbursement certificates or purchased the ticket by cash should go to the designated windows at the station to handle the formal ticket change & refund procedures. If the reimbursement certificates have been printed by passengers, they will be taken back by station staff during the ticket change & refund procedures.

How can passengers get the seats information after purchasing E-tickets?

(1) Passengers who purchased E-tickets through the 12306 website (including mobile APP) could check the seat information at the 12306 accounts, or obtain the  information by printing the ticket information sheets at the ticket windows or the automatic ticket vending machines.

(2) Passengers who purchased E-tickets through the station ticket windows, sales outlets or automatic ticket vending machines, could obtain seats information by simultaneously printing the ticket information sheets.

(3) If the reimbursement certificates have been obtained, the seat information could be obtained by Wechat scanning the QR code in the lower right corner of the reimbursement certificates.

(4) If the ticket information sheets are lost, they could be printed again.

How to apply for the real-name system verification for the E-ticket?

(1) Passengers who use resident ID cards, foreign permanent residence ID cards, and residence permits for Hong Kong, Macao and Taiwan residents to purchase tickets, could process the real-name system verification through self-service gates or manual channels